Dubai Tenants Can Now Manage Ejari and DEWA Payments Through DubaiNow
By Aisha Rahman, Lifestyle & Community Writer
· 3 min read
Dubai residents renting a new home or renewing an existing tenancy contract can now complete several important rental procedures through one digital platform.
The Dubai Land Department (DLD) has launched an enhanced Ejari service through the DubaiNow app, bringing tenancy registration, renewal, cancellation and DEWA security deposit payments into a connected digital process.
Announced on November 2, 2026, the upgrade aims to reduce the number of steps tenants and landlords need to complete when managing rental agreements and arranging utility services.
What has changed for Dubai tenants?
The updated service brings several tenancy-related procedures together within DubaiNow.
Residents can now:
Create and register new tenancy contracts.
Renew existing rental agreements.
Cancel tenancy contracts digitally.
Sign tenancy agreements electronically using UAE PASS.
Pay the DEWA security deposit within the same digital journey.
One important feature is the immediate issuance of the Ejari certificate after the tenancy contract receives approval.
This means residents no longer need to navigate separate digital platforms for every stage of the rental process.
How does the new Ejari service work?
The process connects landlords and tenants through UAE PASS, allowing both parties to complete the required steps electronically.
For a new tenancy contract, the process generally works as follows:
The property owner accesses the Ejari service through the DubaiNow app.
The landlord creates the new tenancy contract and submits it to the tenant.
The tenant reviews and accepts the agreement.
Both parties complete the electronic signing process using UAE PASS.
The applicable service fees are paid.
The DEWA security deposit can be paid as part of the connected process, where applicable.
Once the contract is approved, the Ejari certificate is issued immediately.
The app also supports digital renewal and cancellation procedures.
Can tenants pay their DEWA deposit through DubaiNow?
Yes. One of the main improvements is the integration of DEWA's security deposit payment into the Ejari process.
Previously, residents could find themselves moving between different services when registering a tenancy agreement and arranging electricity and water connections.
The upgraded digital journey brings these procedures closer together, allowing customers to pay the DEWA deposit through the same platform.
This is particularly useful for people moving into a new apartment who need to complete tenancy registration and arrange utility activation.
What documents and requirements should residents know about?
According to Dubai Land Department's published service information, users need a valid Emirates ID to access the relevant Ejari service through DubaiNow.
UAE PASS is used for electronic signing.
The service is available through the DubaiNow application, and the published service procedure lists instant processing for the tenancy registration or renewal service once the required steps are completed.
Residents should check the latest requirements and applicable charges in the app before submitting a transaction.
Why has Dubai introduced the enhanced service?
The upgrade is part of Dubai's wider effort to connect government services through a unified digital experience.
Dubai Land Department is working with Digital Dubai and DEWA to make related housing procedures easier to access.
The initiative also supports the government's Services 360 policy, which aims to make public services more integrated, proactive and centred on customer needs.
For tenants, landlords and property owners, the practical benefit is fewer separate procedures when managing rental agreements and utility arrangements.
How can residents access the new Ejari service?
Residents can access the enhanced service through the DubaiNow application.
They should:
Open the DubaiNow app.
Sign in using UAE PASS.
Locate the Ejari service.
Select the required tenancy procedure.
Follow the instructions for the landlord and tenant.
Complete the applicable payments and electronic signatures.
For further information, residents can also visit the Dubai Land Department's official website.
The integration is another step towards simplifying everyday property-related procedures in Dubai, particularly for residents who regularly register, renew or cancel tenancy agreements.
Lifestyle & Community Writer
Aisha Rahman is a lifestyle and community affairs writer at Inside Dubai, covering the people, places and stories that shape life in the UAE. She focuses on city updates, events, travel and everyday living across Dubai and the wider Emirates.
